Booking, arrival, rooms, pool, breakfast — we’ve answered the most common questions in advance. Search for a keyword or jump to the right category.
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Rooms & Stay
Standard check-in from 15:00, check-out by 12:00. Early arrival or late departure available for a surcharge, subject to availability.
Early check-in €35 · Late check-out €36.75 (16:00) / €73.50 (18:00)
Breakfast
Depending on the rate you book, the breakfast buffet is already included — otherwise it is 25 € per person per day, which can be added when you reserve or on site.
Breakfast buffet at the hotel · please report any allergies in advance
Arrival & Parking
Yes, 30 hotel parking spaces right at the building, plus 2 EV charging points (22 kW). Booking recommended — chargeable, as spaces are limited.
Parking at the daily rate · EV charging €0.65/kWh
Pets
Yes, dogs are welcome. €17.85 per animal per night, maximum 2 dogs per room. On request we provide a bowl, blanket and treats.
Walking routes in the Agnesviertel right on the doorstep
From the main station it’s about 2 km to the hotel — roughly 15 minutes on foot or around 5 minutes by car/taxi. By public transport: underground lines 16 or 18 to Ebertplatz, then about 300 m on foot.
Ebertplatz underground · approx. 300 m to the hotel
Yes — 30 hotel parking spaces right at the building. Booking recommended, as spaces are limited. Chargeable at the current daily rate, settled at reception.
Tip: if you’re arriving by car, please reserve a space by phone in advance.
Yes, 2 EV charging points at 22 kW in the hotel car park. Billed at €0.65 per kWh directly at reception.
Both points support Type 2 connectors. A standard charging cable can be borrowed at reception.
Reachable by underground from Ebertplatz; on trade-fair days we recommend the KVB rather than the car — no traffic jams and no hunting for a parking space.
Ebertplatz underground · approx. 300 m from the hotel
Yes — we’re a Bett+Bike establishment. Secure bike storage, tools for minor repairs, Rhine Cycle Route maps at reception.
We arrange bike hire on request through local partners.
„With the KVB you’re often quicker than by car — and less stressed. The Ebertplatz underground station is about 300 metres from the hotel. If you do drive: reserve a parking space, especially on trade-fair days.“
Standard check-in from 15:00. Early check-in before 15:00 for €35/room — on request and subject to availability. Please note it when booking.
Standard check-out by 12:00. Late check-out for a surcharge: €36.75 until 16:00, €73.50 until 18:00 — on request and subject to availability.
We have three room types:
Standard Room — 20 m² · double bed · air conditioning · Wi-Fi
Superior Room — 20 m² · double bed · seating area · higher floor
Long-Stay Apartments — 30 to 44 m² · kitchenette · seating area · ideal from 5 nights
Yes — connecting rooms on request. Family rooms for 2 adults + 2 children available. Cots and high chairs free of charge.
Yes — high-speed Wi-Fi in all rooms and communal areas, completely free.
Yes, all 128 rooms and apartments are individually air-conditioned. Controlled by a thermostat in the room.
Indoor pool: daily 07:00–22:00.
Fitness: Mon–Fri 07:00–21:00, Sat/Sun 10:00–22:00.
17-metre heated indoor pool in the main building. Daylight, water loungers at the poolside.
Pool and fitness: free for hotel guests.
Sauna: €4/day/person, with a short heads-up at reception (at least 1 hour ahead).
Yes, accompanied by their parents. Parents are responsible for their children.
Cardio: treadmill, cross-trainer, spin bike, rowing machine.
Strength: free-weights area (dumbbells up to 25 kg), multi-function station.
Functional training: separate area with mats, bands, kettlebells.
Yes, all areas are step-free and accessible. Pool lift on request. Accessible changing and WC facilities by the pool.
Whenever you arrive — someone is there.
Yes — the hotel offers an in-house breakfast buffet for 25 € per person per day. With many rates, breakfast is already included.
The Mercure Hotel Köln Belfortstraße has no restaurant of its own. In the surrounding Agnesviertel and Eigelstein quarters you’ll find plenty of restaurants and bars; for snacks and drinks around the clock there’s our 24/7 Marketplace in the lobby. We’re happy to recommend at reception, depending on the occasion.
For specific allergies and dietary requirements, please get in touch with us directly — by email to belfortstrasse@eventhotels.com or by phone on +49 221 7721-0. We’ll take care of it personally.
Our 24/7 self-service shop in the lobby. Snacks, drinks, coffee, warm ready meals, toiletries, small gifts. Arrived late and every restaurant closed? You’ll find something here.
Contactless by debit or credit card at the self-checkout — fast, no waiting. Apple Pay and Google Pay work too.
Card payment only. Our 24/7 reception is happy to help if needed.
Find a lower price for the same dates elsewhere, let us know — and we’ll undercut it by 10%. Condition: identical terms (cancellation, breakfast, room type). Reply within 4 hours. All the details on our Best Price Guarantee page.
Cancellation terms depend on your booked rate. For bookings not cancelled in time, a no-show fee may apply. You’ll find the exact deadlines in your rate’s terms — our reception is happy to help with any questions at any time.
Yes — vouchers from €25, online only at shop.eventhotels.com. Personalise them with your own images and a video into a personal gift.
Visa, MasterCard, American Express, debit card, Apple Pay, Google Pay. Cash payment possible at reception. Invoice by email as a PDF.
On this official local website you’ll always find the lowest price. See it cheaper elsewhere? We undercut by 10%.
Yes, dogs are welcome. €17.85 per animal per night, maximum 2 dogs per room. Please note it when booking.
On request we provide a bowl, blanket and treats. Walking routes in the Agnesviertel right on the doorstep — quiet residential streets and the Theodor-Heuss-Ring a few minutes away.
Cats yes. For other animals please ask by phone in advance — we try to make a lot possible.
Yes, free luggage storage at the 24/7 reception — before check-in and after check-out.
We have no meeting rooms of our own. For meetings we recommend partner venues in the immediate vicinity — reception is happy to help arrange them.
German, English, French, Spanish — the team comes from 12 nations. For other languages we arrange an interpreter if needed.
Our reception is staffed 24/7 — for check-in, recommendations and general matters. We don’t have a restaurant or bar of our own; for snacks and drinks around the clock there’s our 24/7 Marketplace in the lobby. In the Agnesviertel and Eigelstein you’ll also find late-night spots within walking distance.
Just get in touch — by phone or email. We reply within 24 hours, usually much sooner.
Direct contact with reception.